Current government guidance is that distribution businesses, online sales and delivery services should remain open. Large building sites do not need to close, but Government ministers have made clear that non-essential construction or maintenance work carried out in people's homes is not appropriate at present. Our assessment is that includes the majority of PV or home battery installations.
At present we are continuing to despatch orders. However, we would strongly encourage our customers to consider whether it is responsible to continue with domestic PV or battery installations in homes. Any contact with people who are not in your household increases the risk of transmission of the virus. However if you are a DIY customer we will of course be happy to supply and give technical support over telephone / video call.
Our distribution partners are operating the warehouse with the minimum possible staffing levels. No collections from the warehouse are permitted for the time being. Orders must be placed by 2pm the day before despatch. Please also note that things may change with little to no notice. There are also increased risks of delays during this time.
